Start a live conversation with one of our agents!

Can't find an answer in our articles? Send us an email and we'll get back to you as soon as we can!

Give us a call!
Office Hours: Monday - Friday | 9am-5pm

TWW Home

TWW Blog

Account Login

Shop

Third Wave Water Support

If you just placed an order and noticed the shipping address is wrong, not to worry! For the first 45 minutes after ordering, your order will be on hold. During this time, you are able to:<ul><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Change your shipping address,&#xA0;</li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Edit your order (quantity or swap products)</li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Cancel &amp; refund your order</li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Add notes to your order (specific delivery instructions, questions, etc.)</li></ul>Once the 45 minutes are up, your order will be processed and get ready for shipping, then you are no longer able to make these changes.

If you just placed an order and noticed the shipping address is wrong, not to worry! For the first 45 minutes after ordering, your order will be on hold. During this time, you are able to:. Once the 45 minutes are up, your order will be processed and

Can I change my shipping address?

Shipment & Order Questions

What is IN Third Wave Water?

What is the difference between the six water profiles?

How do I make Third Wave Water?

How do I get the most out of Third Wave Water?

How long does Third Wave Water last once it has been mixed?

What is the shelf life for the sticks?

How do I use the 5-gallon sticks?

What kind of water should I add Third Wave Water to?

How do I store my Third Wave Water after it has been mixed?

Do Third Wave Water minerals have an expiration date?

Does Third Wave Water filter my water?

Are any your water profiles SCA certified?

Where can I find Third Wave Water?

Do you sponsor events and competitions?

Can I use Third Wave Water in my Keurig®?

Does your product work with decaf coffee?

Do you sell sticks in liters?

Are your products recyclable?

Where are Third Wave Water Products Manufactured?

How Does Third Wave Water Work?

Why should I use Third Wave Water?

Do I need to descale if I use TWW minerals?

How do I dilute TWW?

Is "Perfect Coffee Water" the same as Third Wave Water?

Third Wave Water Basics

Is Third Wave Water too hard for my coffee equipment?

Isn't distilled water bad for you and your equipment?

What is TDS and why does it matter?

Why is my TDS reading high?

Are there special instructions when using empty water like Distilled Water?

Where can I find distilled water?

What is "Biofilm" and how can I prevent it?

What should my TDS be?

Can I use reverse osmosis (RO) or deionized water with TWW minerals?

Will your minerals cause limescale considering it contains calcium?

Is it safe to use tap water for my coffee?

Can I use filtered water with Third Wave Water minerals?

Is Distilled Water the Same as Purified Water?

Water Questions

How long will it take to receive my order?

My order is marked as "delivered" but it has not arrived yet.

Do you ship internationally?

Does TWW have a referral program?

How do I sign up for a subscription?

Do you offer discounts?

When will the water system for cafe's be available?

What should I do if my package was marked as delivered but is not here?

How do I unsubscribe from a product subscription?

How can I correct a shipping or billing address mistake?

How to Update Subscription Payment Method

What if I don't like the coffee I ordered from you?

How can I return my order?

Where can I find my order's tracking number?

How much does shipping cost?

About Classic Light Roast Profile

Can I use Classic Light Roast Profile in my espresso machine?

Can I use Classic Light Roast Profile for Cold Brew?

Classic Light Roast Profile

About the Medium Roast Profile

What is a Calibrated Water Profile?

Can I use Medium Roast Profile in my espresso machine?

Is your water safe to drink?

Medium Roast Profile

About Dark Roast Profile

I use a range of roast levels. Should I get Dark Roast Profile?

Can I use Dark Roast Profile in my espresso machine?

Do you have a water profile to use with tea?

Dark Roast Profile

About Espresso Machine Profile

Is it safe for my espresso machine?

Do I need to remove the water filter from my machine?

Can I use Espresso Machine Profile for other brew methods?

Can I use Third Wave Water with my Nespresso Machine®?

Isn't distilled water bad for espresso machines?

Espresso Machine Profile

About Cold Brew Profile

Cold Brew Profile or Light Roast Profile?

Can I use this with a cold brew concentrate?

Cold Brew Profile

About Low Acid Profile

Will this help me with acid reflux and heartburn?

Low Acid Profile

What is Third Wave Water?

Which profile should I get?

Can I change my shipping address?Updated 2 hours ago