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Third Wave Water Support

Have questions about Third Wave Water products or your order? Browse through our frequently asked questions or send us a message in the chat.  

Help Center | Third Wave Water

What is IN Third Wave Water?

What is the difference between the four (4) water profiles?

Which profile should I get?

What kind of water should I add Third Wave Water to?

Does Third Wave Water filter or purify water?

How long does Third Wave Water last once it has been mixed?

What is the shelf life for the mineral packets?

Do you sell packets in liters?

How do I use the 5-gallon packs?

How do I make Third Wave Water?

Where can I find Third Wave Water?

How do I store my Third Wave Water after it has been mixed?

Are any your water profiles SCA certified?

Where are Third Wave Water Products Manufactured?

Are your products recyclable?

Do you sponsor events and competitions?

Third Wave Water Basics

About Classic Profile

Can I use Classic Profile in my espresso machine?

Do you have a water profile to use with tea?

Can I use Classic Profile for Cold Brew?

Can I use Third Wave Water in my Keurig®?

Classic Profile

About Espresso Profile

Is it safe for my espresso machine?

Can I use Espresso Profile for pour-over coffee?

Can I use Third Wave Water with my Nespresso Machine®?

Should I remove the water filter from my espresso machine?

Espresso Profile

About Dark Roast Profile

I use a range of roast levels. Should I get Dark Roast Profile?

Dark Roast Profile

About Cold Brew Profile

Cold Brew Profile or Classic Profile?

Can I use this with a cold brew concentrate?

Cold Brew Profile

Why does water quality matter when brewing coffee?

What is TDS and why does it matter?

Is Third Wave Water too hard for my coffee equipment?

Why is my TDS reading high?

Are there special instructions when using empty water like Distilled Water?

Do I need to remove the water filter from my machine?

Where can I find distilled water?

Water Questions

Do you offer discounts?

My order is marked as "delivered" but it has not arrived yet.

How do I manage my subscription?

Order Questions

How long will it take to receive my order?

Do you ship internationally?

Shipping Questions

What is Third Wave Water?

How can I get the most out of Third Wave Water?

Questions to help you get started with Third Wave Water!

Our most popular questions about the Classic Profile.

Our most popular questions about the Espresso Profile.

Our most popular questions about the Dark Roast Profile

Our most popular questions about the Cold Brew Profile.

The most common questions about water types, water filters, and more.

Answers to the most common order questions we hear!

Have questions about shipping? Look no further!

Third Wave Water is company that helps coffee taste its best. We manufacture packets of all-natural minerals that when mixed with distilled water (or reverse osmosis water, Zero Water filter, etc), it creates optimized water for brewing coffee. Our g

For best results:Be sure to use empty water (distilled water, reverse osmosis, water from a Zero Water filter)Clean your coffee maker before use. Below are some helpful links for popular brewers/espresso machines.Cleaning a Mr. Coffee PotCleaning a K

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