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Third Wave Water Support

Have questions about Third Wave Water products or your order? Browse through our frequently asked questions or send us a message in the chat.  

Help Center | Third Wave Water

What is IN Third Wave Water?

What is the difference between the four (4) water profiles?

Which profile should I get?

What kind of water should I add Third Wave Water to?

Does Third Wave Water filter my water?

How long does Third Wave Water last once it has been mixed?

What is the shelf life for the sticks?

Do you sell sticks in liters?

How do I use the 5-gallon sticks?

How do I make Third Wave Water?

Where can I find Third Wave Water?

How do I store my Third Wave Water after it has been mixed?

Are any your water profiles SCA certified?

Where are Third Wave Water Products Manufactured?

Are your products recyclable?

Do you sponsor events and competitions?

Can I use Third Wave Water in my Keurig®?

Third Wave Water Basics

What is TDS and why does it matter?

Is Third Wave Water too hard for my coffee equipment?

Why is my TDS reading high?

Are there special instructions when using empty water like Distilled Water?

Do I need to remove the water filter from my machine?

Where can I find distilled water?

Water Questions

How long will it take to receive my order?

Do you ship internationally?

Does TWW have a referral program?

How do I manage my subscription?

My order is marked as "delivered" but it has not arrived yet.

Do you offer discounts?

When will the water system for cafe's be available?

Shipment & Order Questions

About Classic Light Roast Profile

Can I use Classic Light Roast Profile in my espresso machine?

Do you have a water profile to use with tea?

Can I use Classic Light Roast Profile for Cold Brew?

Classic Light Roast Profile

About the Medium Roast Profile

What is a Calibrated Water Profile?

Medium Roast Profile

About Dark Roast Profile

I use a range of roast levels. Should I get Dark Roast Profile?

Dark Roast Profile

About Espresso Machine Profile

Is it safe for my espresso machine?

Can I use Espresso Machine Profile for other brew methods?

Can I use Third Wave Water with my Nespresso Machine®?

Should I remove the water filter from my espresso machine?

Espresso Machine Profile

About Cold Brew Profile

Cold Brew Profile or Classic Profile?

Can I use this with a cold brew concentrate?

Cold Brew Profile

What is Third Wave Water?

How do I get the most out of Third Wave Water?

Questions to help you get started with Third Wave Water!

The most common questions about water types, water filters, and more.

Have questions about shipping? Look no further!

Our most popular questions about the Classic Profile.

All of our most common and frequently asked questions about the new Medium Roast Profile.

Our most popular questions about the Dark Roast Profile

Our most popular questions about the Espresso Machine Profile.

Our most popular questions about the Cold Brew Profile.

Third Wave Water is company that helps coffee taste its best. We manufacture sticks of all-natural minerals that when mixed with distilled water (or reverse osmosis water, Zero Water filter, etc), it creates optimized water for brewing coffee. Our go

For best results:Be sure to use empty water (distilled water, reverse osmosis, water from a Zero Water filter)Clean your coffee maker before use. Below are some helpful links for popular brewers/espresso machines.Cleaning a Mr. Coffee PotCleaning a K

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