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Third Wave Water Support

<p><span style="font-family: Inter; color: rgb(0, 0, 0);">If you notice that your order has been shipped to the wrong address, please reach out to us with the correct address. While billing address discrepancies do not affect shipping, it is important for us to ensure that your products are sent to the correct location.</span></p>

If you notice that your order has been shipped to the wrong address, please reach out to us with the correct address. While billing address discrepancies do not affect shipping, it is important for us to ensure that your products are sent to the corr

How can I correct a shipping or billing address mistake?

Shipment & Order Questions

What is IN Third Wave Water?

What is the difference between the six water profiles?

How do I make Third Wave Water?

How do I get the most out of Third Wave Water?

How long does Third Wave Water last once it has been mixed?

What is the shelf life for the sticks?

How do I use the 5-gallon sticks?

What kind of water should I add Third Wave Water to?

How do I store my Third Wave Water after it has been mixed?

Do Third Wave Water minerals have an expiration date?

Does Third Wave Water filter my water?

Are any your water profiles SCA certified?

Where can I find Third Wave Water?

Do you sponsor events and competitions?

Can I use Third Wave Water in my Keurig®?

Does your product work with decaf coffee?

Do you sell sticks in liters?

Are your products recyclable?

Where are Third Wave Water Products Manufactured?

How Does Third Wave Water Work?

Why should I use Third Wave Water?

Do I need to descale if I use TWW minerals?

Third Wave Water Basics

Is Third Wave Water too hard for my coffee equipment?

Isn't distilled water bad for you and your equipment?

What is TDS and why does it matter?

Why is my TDS reading high?

Are there special instructions when using empty water like Distilled Water?

Where can I find distilled water?

What is "Biofilm" and how can I prevent it?

What should my TDS be?

Can I use reverse osmosis (RO) or deionized water with TWW minerals?

Is your water safe for my coffee equipment considering it contains calcium?

Is it safe to use tap water for my coffee?

Water Questions

How long will it take to receive my order?

My order is marked as "delivered" but it has not arrived yet.

Do you ship internationally?

Does TWW have a referral program?

How do I sign up for a subscription?

Do you offer discounts?

When will the water system for cafe's be available?

What should I do if my package was marked as delivered but is not here?

How do I unsubscribe from a product subscription?

About Classic Light Roast Profile

Can I use Classic Light Roast Profile in my espresso machine?

Do you have a water profile to use with tea?

Can I use Classic Light Roast Profile for Cold Brew?

Classic Light Roast Profile

About the Medium Roast Profile

What is a Calibrated Water Profile?

Can I use Medium Roast Profile in my espresso machine?

Is your water safe to drink?

Medium Roast Profile

About Dark Roast Profile

I use a range of roast levels. Should I get Dark Roast Profile?

Can I use Dark Roast Profile in my espresso machine?

Dark Roast Profile

About Espresso Machine Profile

Is it safe for my espresso machine?

Do I need to remove the water filter from my machine?

Can I use Espresso Machine Profile for other brew methods?

Can I use Third Wave Water with my Nespresso Machine®?

Isn't distilled water bad for espresso machines?

Espresso Machine Profile

About Cold Brew Profile

Cold Brew Profile or Light Roast Profile?

Can I use this with a cold brew concentrate?

Cold Brew Profile

About Low Acid Profile

The Low Acid Profile Story

Low Acid Profile

What is Third Wave Water?

Which profile should I get?

How can I correct a shipping or billing address mistake?Updated 5 months ago