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Third Wave Water Support

If you ordered coffee from <a href="//thirdwavewater.com">thirdwavewater.com</a> and you&apos;re not loving it, you can always reach out to the roaster and let them know!We do not do any coffee roasting here, so any coffee that is ordered from our website is shipped directly from the roaster themselves, whether it is Red Roster, Onyx Coffee Lab, or someone else. This is also true for the brewing gear that is available on our website, like the xBloom Studio or the coffee filters.If you have any issues with any Third Wave Water products, reach out to us via email at <a href="mailto:support@thirdwavewater.com">support@thirdwavewater.com</a> and we will take great care of you!

If you ordered coffee from thirdwavewater.com and you're not loving it, you can always reach out to the roaster and let them know!. We do not do any coffee roasting here, so any coffee that is ordered from our website is shipped directly from the roa

What if I don't like the coffee I ordered from you?

Shipment & Order Questions

What is IN Third Wave Water?

What is the difference between the six water profiles?

How do I make Third Wave Water?

How do I get the most out of Third Wave Water?

How long does Third Wave Water last once it has been mixed?

What is the shelf life for the sticks?

How do I use the 5-gallon sticks?

What kind of water should I add Third Wave Water to?

How do I store my Third Wave Water after it has been mixed?

Do Third Wave Water minerals have an expiration date?

Does Third Wave Water filter my water?

Are any your water profiles SCA certified?

Where can I find Third Wave Water?

Do you sponsor events and competitions?

Can I use Third Wave Water in my Keurig®?

Does your product work with decaf coffee?

Do you sell sticks in liters?

Are your products recyclable?

Where are Third Wave Water Products Manufactured?

How Does Third Wave Water Work?

Why should I use Third Wave Water?

Do I need to descale if I use TWW minerals?

How do I dilute TWW?

Is "Perfect Coffee Water" the same as Third Wave Water?

Third Wave Water Basics

Is Third Wave Water too hard for my coffee equipment?

Isn't distilled water bad for you and your equipment?

What is TDS and why does it matter?

Why is my TDS reading high?

Are there special instructions when using empty water like Distilled Water?

Where can I find distilled water?

What is "Biofilm" and how can I prevent it?

What should my TDS be?

Can I use reverse osmosis (RO) or deionized water with TWW minerals?

Is your water safe for my coffee equipment considering it contains calcium?

Is it safe to use tap water for my coffee?

Can I use filtered water with Third Wave Water minerals?

Is Distilled Water the Same as Purified Water?

Water Questions

How long will it take to receive my order?

My order is marked as "delivered" but it has not arrived yet.

Do you ship internationally?

Does TWW have a referral program?

How do I sign up for a subscription?

Do you offer discounts?

When will the water system for cafe's be available?

What should I do if my package was marked as delivered but is not here?

How do I unsubscribe from a product subscription?

How can I correct a shipping or billing address mistake?

How to Update Subscription Payment Method

About Classic Light Roast Profile

Can I use Classic Light Roast Profile in my espresso machine?

Do you have a water profile to use with tea?

Can I use Classic Light Roast Profile for Cold Brew?

Classic Light Roast Profile

About the Medium Roast Profile

What is a Calibrated Water Profile?

Can I use Medium Roast Profile in my espresso machine?

Is your water safe to drink?

Medium Roast Profile

About Dark Roast Profile

I use a range of roast levels. Should I get Dark Roast Profile?

Can I use Dark Roast Profile in my espresso machine?

Dark Roast Profile

About Espresso Machine Profile

Is it safe for my espresso machine?

Do I need to remove the water filter from my machine?

Can I use Espresso Machine Profile for other brew methods?

Can I use Third Wave Water with my Nespresso Machine®?

Isn't distilled water bad for espresso machines?

Espresso Machine Profile

About Cold Brew Profile

Cold Brew Profile or Light Roast Profile?

Can I use this with a cold brew concentrate?

Cold Brew Profile

About Low Acid Profile

The Low Acid Profile Story

Low Acid Profile

What is Third Wave Water?

Which profile should I get?

What if I don't like the coffee I ordered from you?Updated 3 hours ago