What is Biofilm?

When dealing with unprotected water, or water that does not have any chemicals like chlorine or chloramine in it, a harmless bacteria called "biofilm" can grow. Some forms of unprotected water include distilled water, reverse osmosis water, and even water from a Brita filter. This bacteria appears as a slimy, gel-like substance in your water.

How to fix and prevent it:

If you notice biofilm growing in your water container or coffee maker's reservoir, no need to worry! This is an easy fix. We recommend cleaning and sanitizing the inside of your reservoir and/or water container and dry it thoroughly.

To delay biofilm growth, it is best to store your water in a cool, dry place and out of direct sunlight. To prolong even further, you can store your water in the refrigerator. Avoid using the same water container without cleaning in between uses and for more than 1 month at a time.