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Shipment & Order Questions

Have questions about shipping? Look no further!

How long will it take to receive my order?

Typically, all orders delivered in the United States (US) take about 2-4 business days to arrive to your doorstep. International orders can vary from 5-15 business days depending on shipping service selected, but allow for up to 30 days. Make sure to

My order is marked as "delivered" but it has not arrived yet.

In most cases the order ends up getting delivered a day or two after it has been marked as "delivered." USPS says it is best practice for you to contact your local post office and they should have exact GPS location when it was scanned as "delivered.

Do you ship internationally?

Yes we do!. Sometimes it may take longer for your order to arrive depending on what shipping service used when shipping outside of the US. Allow for up to 30 days for your international order to arrive at your doorstep. If more than 30 days have elap

Does TWW have a referral program?

Yes we do! It’s easy to use as well. Once you share your referral code with your friends, they will receive a discount for purchasing with that code, and you will receive a discount on your next order after their purchase. See below for more details

How do I manage my subscription?

When you log in to your TWW account, you will see a link under your name labeled "MY SUBSCRIPTION." Once you click that link you will be able to view your active subscriptions, pause, cancel, or change delivery dates/frequencies. If you are trying to

Do you offer discounts?

When you subscribe to select TWW mineral products (Classic, Espresso, Dark Roast) you can save up to 15% per order!. You can pause, cancel or skip any delivery anytime you want. If you sign up for our email newsletter, you'll get the latest updates o

When will the water system for cafe's be available?

The water system for cafe's is called Tethys and was launched as a beta system in 2018 with great success. It was sadly paused the following year due to logistics as we went into the Covid years. Today we are re-engineering the new system and it will

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